MastersExchanges & Returns
Sleep on it for up to 100 nights. If it isn’t right, we’ll help you exchange it for one that is.
Choosing a mattress is personal, and it can take a few weeks to know if it’s right. That’s why most mattresses come with our 100-night sleep trial. If your new mattress isn’t right for you, we’ll help you exchange it for one that is.
The 100-night sleep trial
You can exchange your mattress once within 100 nights of delivery for a different mattress that suits you better.
- Give it time. Your body needs time to adjust to a new mattress, so please sleep on it for at least 30 nights before asking for an exchange.
- One exchange per order. The replacement mattress is final and can’t be exchanged or returned.
- Price difference. If the new mattress costs more, you pay the difference. If it costs less, we’ll refund the difference.
- Exchange delivery fee. A delivery and pickup fee may apply. We’ll confirm it when you book the exchange.
- Condition. The mattress must be clean, free of stains, odours, damage and bed bugs, and must have been used with a mattress protector. The law label must still be attached.
- Area. Exchanges are available for addresses in Ontario within 250 km of our North York showroom.
Opened mattresses can be exchanged but not refunded. Mattresses can’t be resold once used, and Ontario law has strict rules on used bedding.
Returning an unopened mattress
Changed your mind before opening it? You can cancel or return an unopened mattress, still in its original sealed packaging, within 30 days of your order. We’ll refund the purchase price less a 30% restocking fee. Delivery charges are non-refundable, and a pickup fee may apply if the mattress has already been delivered.
Refunds go back to your original payment method within 5–10 business days after we receive the mattress. Orders paid with Affirm are refunded through Affirm.
Bed frames, bases and accessories
Bed frames, box springs, adjustable bases, pillows, protectors and other accessories can’t be returned or exchanged unless they’re defective or damaged on arrival. If something arrives damaged or faulty, contact us within 48 hours of delivery with your order number and photos, and we’ll arrange a repair, replacement part or replacement.
Custom and special-order mattresses
Custom-size mattresses (RV, boat, antique and odd sizes) and special orders are made just for you. They are final sale and can’t be cancelled, returned or exchanged once production starts. Please double-check your measurements. We’re happy to help you measure.
Damaged or wrong item?
Please inspect your order when it arrives. If anything is damaged, faulty or not what you ordered, tell the delivery team right away or contact us within 48 hours of delivery. We’ll make it right at no cost to you. Manufacturing defects that show up later are covered by the manufacturer’s warranty.
How to request an exchange or return
- Contact us at (416) 781-7441 or through our contact page (choose “Exchange, return or warranty”). Have your order number ready.
- Tell us what’s not working. Too firm, too soft or too warm? We’ll recommend a better match, or come and try options in our showroom.
- Book a date. We’ll schedule delivery of your new mattress and pick up the old one at the same time.
Outside our exchange area?
Exchanges and returns aren’t available for addresses outside Ontario or more than 250 km from our showroom. That includes bed-in-a-box mattresses shipped across Canada. If you’re unsure which mattress to choose, talk to us before you buy, or try our Mattress Selector.